Your Privacy Matters at Clear Ears at Home

At Clear Ears at Home, we prioritise your privacy and security. Our privacy policy outlines how we collect, use, and protect your personal information when you use our services. We are committed to ensuring that your data is handled with the utmost care and confidentiality. We gather information to enhance your experience, enable better communication, and improve our offerings. Rest assured, we do not sell or share your personal information with third parties without your consent. We value your trust, and our privacy policy reflects our commitment to safeguarding your information.

Privacy Policy

Effective Date: 22nd May 2025
Business Name: Clear Ears at Home
Website: clearearsathome.co.uk
Contact Email: clearearsathome@gmail.com

1. Introduction

Clear Ears at Home is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you use our ear wax removal services, including in-home appointments and our website.

2. What Information We Collect

We may collect and process the following information:

Personal Identifiers: Name, address, phone number, email address

Health Information: Medical history or symptoms relevant to ear care

Payment Information: Only if applicable and processed securely through third-party providers

Appointment Details: Date, time, and location of home visits

Technical Information (if booking through our website): IP address, browser type, and cookies

3. How We Use Your Information

We use your data to:

Schedule and manage your appointments

Provide safe and appropriate care

Communicate with you about your bookings or follow-up care

Comply with legal and regulatory obligations

Improve our services

We do not sell or share your personal data with third parties for marketing purposes.

4. How We Store and Protect Your Data

Your information is securely stored using encrypted digital systems and locked physical files where applicable. Access is restricted to authorized personnel only.

We retain personal data only as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

5. Sharing Your Information

We may share information only:

With medical professionals involved in your care (with your consent)

With regulators or authorities if legally required

With payment processors (securely and only for billing)

We never share your data for advertising purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you

Correct inaccuracies in your data

Request deletion of your data (when legally possible)

Object to or restrict how we use your data

File a complaint with a data protection authority

To exercise these rights, please contact us at [Your Contact Email].

7. Cookies and Website Tracking

If you use our website, we may collect cookies or usage data to improve the site experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy occasionally. The most current version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us:

📧 Email: Clear Ears at Home
📞 Phone: 07521 284748